Return & Exchange Policy
Exchange Policy
We always try our best to make sure that you love our product as much as we loved making it for you.
However, we'd be happy to exchange any item that is unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 7 days from the date of delivery, for a different size or style.
Please Note:
- SALE products cannot be exchanged/returned.
Return Policy
Item that are unworn, unused, unwashed, unaltered, undamaged and retaining the original tags are eligible for return within 7 days from the date of delivery. All returns happen via Bank Transfer which can take upto 15 working days.
If the shipment is torn or damaged, customers may refuse to accept the delivery and are advised to immediately contact our support team for assistance.
If an incomplete product is received, we will require a clear unboxing video of the shipment to investigate and resolve the issue.
Incase of a defect in the product, we would require clear parcel opening videos or pictures.
To request for an exchange/return, please click here.
Reverse pickups are either arranged by us or customer will have to ship the parcel to us at the following address:
Name: Kavya Mishra
Address: 79, ADA colony, visas nagar, near visas park, Agra Road, Aligarh - 202001
Number: +91 9548467129
Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will process your request.
Item is eligible for a return/exchange request only once.
Cancellation Policy
No cancellations will be accepted after 24 hours of the order being placed.
Change in Size/Delivery Address/Phone Number
If you’d like to make changes to existing details in the order such as your size, delivery address or phone number, please reach us at sitagita0603@gmail.com with the subject “Order Number + Revised information”. We will facilitate the same if it hasn't been shipped.
You can email us on info@houseofchikankari.in for any additional queries.
KAVYA MISHRA believes in helping its customers as far as possible, and has therefore a liberal
cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made immediately after placing the order.
However, the cancellation request may not be entertained if the orders have been communicated to the
vendors/merchants and they have initiated the process of shipping them.
• KAVYA MISHRA does not accept cancellation requests for perishable items like flowers, eatables etc.
However, refund/replacement can be made if the customer establishes that the quality of product
delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team.
The request will, however, be entertained once the merchant has checked and determined the same at his
own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the
product received is not as shown on the site or as per your expectations, you must bring it to the notice of
our customer service within 7 Days days of receiving the product. The Customer Service Team after
looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer
the issue to them. In case of any Refunds approved by the KAVYA MISHRA, it’ll take 3-5 Days days
for the refund to be processed to the end customer.
